Refund Policy

When the fresh and dry produce leave our warehouse they are in perfect condition. Occasionally, whilst in transit, an order may be dropped or knocked, causing the produce to bruise or become damaged. If your fruit is inedible/damaged, please email a picture of the fruit in question within 24 hours of receipt, to exotic.express@outlook.com

We accept claims if sent within 48 hours of you receiving your order.


To start a return, you can contact us at exotic.express@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions at exotic.express@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

Occasionally, on the day of packing your order items may be out of stock. We may exchange for an alternative product (brand,size), or will give a refund within two days. We may contact customers if needed.

Once you have received your order we do not offer any exchanges, however contact us to see if we can resolve the issue.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.