Delivery & Dispatch, Refunds & Returns.
Delivery & Dispatch
UK Nationwide Delivery with our trusted couriers to ensure your order is delivered securely and safely.
Orders can be shipped Monday - Friday on a next day delivery basis (if contains perishable goods). If you need delivery on a specific day, please email us to see if this is possible.
We aim to dispatch orders within 3-5 working days of ordering providing everything is in stock.
Occasionally, on the day of packing your order items may be out of stock. We may give an alternative (brand,product), issue a refund or keep it on order until the item is back in stock. We may contact customers if needed.
* Please Note *
We are not liable for missed deliveries.
Once your order has been dispatched, it is sent out on a next day service between 7.00am - 6.00pm, you will receive an email/text with the consignment number so you can track the order. Please ensure someone is in to take your order as they may contain perishable goods.
Chilled products will leave us in insulated packaging with a frozen gel pack.
The standard delivery charge is £6.99, based on weight of up to 25kg.
Ocassionally, lightweight or non perishable orders may be sent with the Royal Mail or Evri on a first class service. Delivery charge is £4.99 for orders below 4lbs/2kg. Please allow up to 5 working days for delivery on this service.
5-14, PA21-39, PH16-26, 30-41
Refunds & Returns
When the fresh and dry produce leave our warehouse they are in perfect condition. Occasionally, whilst in transit, an order may be dropped or knocked, causing the produce to bruise or become damaged. If your item is inedible/damaged, please email a picture of the fruit in question within 24 hours of receipt, to firstname.lastname@example.org.
We accept claims if sent within 24 hours of you receiving your order.
Occasionally, on the day of packing your order items may be out of stock. We may give an alternative (brand,size), or will give a refund within two days. We may contact customers if needed.